Delivery and payment
Everything to know before you order. A question not covered here: write to us.
Delivery
We deliver to these countries: Belgium, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal and Spain. The price is the carrier's for your country and parcel, shown before you pay.
| Method | Delivery time | Price |
|---|---|---|
| Home deliveryBelgium, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal and Spain | Carrier's price | |
| At a pickup pointBelgium, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal and Spain | Carrier's price, free from 50,00 € spent |
The tracking number arrives by email when the parcel ships.
Packing and shipping
Orders are prepared in Brussels and shipped within 24 h, Monday to Friday.
Payment
You pay online when ordering: Bancontact, card or iDEAL. Payment goes through Stripe, Braza never sees or stores your card details.
Prices include VAT (6%). The invoice is attached to the confirmation email.
Withdrawal and returns
You have 14 days after receipt to withdraw, for unopened bags. Damaged parcel or wrong order: write to us at [email protected] with your order number and a photo.
Read the terms of saleStoring your coffee
Close the bag well after each opening and keep it dry, away from light and heat. Whole beans keep their aroma longer than ground coffee: grind just before brewing if you can.