Frequently asked questions
No answer here? Write to [email protected].
Order and delivery
Where do you deliver?
In Europe, to your home or to a pickup point.
How much does delivery cost?
The carrier's real price, shown before you pay. Free delivery from 50 €*. * Delivery to a pickup point.
Can I change my order?
Reply to the confirmation email before the parcel leaves.
Our coffees
What is the difference between King, Queen and Ace?
King is full-bodied and low in acidity, Queen has more acidity, Ace is smooth, with cocoa notes.
What does the date on the bag mean?
It is the roasting date of the coffee, not a best-before date.
Do you sell ground coffee?
No, our coffees are sold as whole beans: they keep their aromas much longer. Grind just before brewing.
Subscription and loyalty
How does the subscription work?
The bags you want, every month, −5 % on every delivery, no commitment. Free delivery from 50 €*. * Delivery to a pickup point.
How do loyalty points work?
10 points per euro, 15 with a subscription, +100 for 1 kg in one order. 1 000 points = 1 free 250 g bag. Your points stay valid as long as you order at least once every 12 months.
Returns
Can I return a bag?
Yes, unopened and within 14 days. Opened bags cannot be taken back.