Right of withdrawal
Last updated: 11/11/2026
1.Period
You can withdraw from an order within 14 days, without giving any reason and without penalty.
The period runs from the day you, or a person you designate (other than the carrier), receive the parcel. If the order arrives in several parcels, it runs from receipt of the last one. For a subscription, it runs from receipt of the first shipment; after that, you can stop the subscription at any time from your account.
2.Exceptions
The right of withdrawal does not apply to coffee bags opened after delivery. The coffee is packed in sealed bags that are not suitable for return for health protection or hygiene reasons once unsealed (Article VI.53, 5° of the Belgian Code of Economic Law).
Unopened bags remain covered: you can withdraw from only part of the order. A damaged or non-conforming product falls under the guarantee, not withdrawal: write to us and we will replace it.
3.How to withdraw
- Let us know before the period ends with a clear statement sent by email, for example using the model form below. Include your order number (BRZ-…). We confirm receipt by email.
- Send back the unopened bags no later than 14 days after notifying us, to the address we give you. Return costs are borne by you.
- We refund you no later than 14 days after being notified: the price of the returned products and the original delivery costs (based on the cheapest standard delivery). The refund is made with the payment method used for the order, at no cost. We may wait until we have received the products, or proof that they were sent back, before refunding.
You are only liable for any diminished value of the products resulting from handling beyond what is necessary to establish their nature and characteristics.
Email: [email protected]
4.Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. A free-form statement by email is also fine.
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature of consumer (only if sent on paper):
Date: