Terms and conditions of sale

1.Seller

Braza. Company number: 1040.877.997. VAT: BE1040877997. Address: Gustaaf Vanden Berghe 7, 1070 Anderlecht. Email: [email protected].

2.Scope

These general terms of sale apply to every order placed on the Braza website by a consumer, that is, a natural person buying for private purposes. They are available in each of the site's languages; the contract is concluded in the language chosen on the site.

By confirming your order, you accept these terms, available through a link just before payment. The accepted version and the date of acceptance are recorded with your order. Braza may change these terms: the version that applies is the one in force on the day of your order.

Resellers and businesses (grocery, café, office) have separate terms, sent on request.

3.Products and prices

Braza sells roasted whole-bean coffee. The main characteristics of each coffee (origin, blend, taste profile, bag weight) are shown on its product page. Photos are for illustration.

Prices are shown in euros, including Belgian VAT (6%). The price per kilo is shown next to the price of each bag. Delivery costs are shown before payment, on the Delivery and payment page and in the order summary.

Offers are valid while stocks last. The price charged is the one displayed when you order.

4.Order

You choose your coffees, check your basket, enter your details and delivery address, accept these terms, then pay. You can order with or without a customer account.

Before payment, a summary lets you check your order and correct any mistakes. The contract is concluded as soon as payment is confirmed. You then receive a confirmation email with the order details and the invoice as a PDF.

An order not paid within 60 minutes is cancelled automatically. Braza may refuse an unusual order, or an order from a customer with whom a dispute is ongoing; you are then informed and nothing is charged.

5.Payment

You pay online when ordering, with the payment methods offered on screen. Payment is processed by our payment provider Stripe, which secures the transaction (3-D Secure authentication where required). Braza never sees or stores your card details.

The order is prepared once payment is confirmed. If payment fails, the order is not confirmed and you can try again.

6.Delivery

Braza delivers in Europe, to the address given with the order. Delivery methods, times and prices are detailed on the Delivery and payment page. The tracking number is emailed to you as soon as the parcel ships.

Unless a different time is stated when you order, delivery takes place no later than 30 days after the contract is concluded. If this deadline is missed, you can ask us to deliver within a reasonable additional period and, failing that, terminate the contract and be refunded without delay.

The risk of loss or damage passes to you when you, or the person you designate, take physical possession of the parcel. If the parcel is damaged on arrival, report it to the carrier if possible and write to us with a photo.

7.Subscription

The subscription is a monthly delivery of the coffees of your choice, at least one bag per delivery, with the discount shown on the subscription page when you subscribe. It requires a customer account.

By subscribing, you authorise Braza to charge the saved payment method before each shipment, every month, for as long as the subscription is active. The subscription starts as soon as the first shipment is paid.

The subscription has no minimum term. From your account, you can postpone a shipment, pause or stop the subscription at any time, free of charge. Stopping applies to all shipments not yet charged.

8.Loyalty card and referrals

The loyalty programme is free and linked to the customer account. Coffee purchases earn points according to the rules shown in your « My points » space (purchase, kilo, subscription, sign-up, referral), delivery costs excluded. Points are exchanged for a free 250 g bag of coffee, added to a next order or a next subscription delivery.

Points stay valid as long as you place at least one order a year. They have no cash value and cannot be exchanged or transferred. Points earned for a cancelled, refunded or withdrawn order are removed. Braza may change the programme after telling you in advance; points already earned are kept.

10.Warranties

You benefit from the legal guarantee of conformity provided by the Belgian Civil Code for consumer sales. The coffee must match the description on its product page and remain fit for consumption until the best-before date printed on the bag, if stored as recommended.

Non-conforming product, damaged parcel or order mistake: write to us as soon as possible, and no later than two months after noticing the problem, with your order number and a photo. Braza replaces the product or refunds you, at no cost to you.

11.Personal data

Braza processes the data needed for your order in compliance with the General Data Protection Regulation (GDPR). The data, purposes and your rights are set out in the privacy policy.

12.Disputes and applicable law

These terms are governed by Belgian law. This choice does not deprive you of the protection of the mandatory rules of the country where you live.

If a problem arises, write to us first: we will look for an amicable solution. Failing that, you can contact the Consumer Mediation Service free of charge, North Gate II, Boulevard du Roi Albert II 8, 1000 Brussels (www.mediationconsumer.be).

If no agreement is reached, the dispute is brought before the competent Belgian courts.

Email: [email protected]